After 3 months of waiting for a moving company, a South Florida woman returns from Colorado to pick up her belongings herself
BROWARD COUNTY, Florida. – Ysatiz Piñero is a girl from South Florida who recently landed a dream job in Colorado.
She hired Cheney Brothers Worldwide Moving in February, put down a deposit, then made another payment when the movers showed up that month.
According to the contract, the balance would be due on delivery.
“I said, ‘I’m flying out on March 3. I will be available on March 4,” Piñero said. “‘OK great. We’ll try to be there nearby.” That’s what they told him.
According to the contract, all oral delivery promises made are estimates only, but delivery is guaranteed within 30 working days.
Once in Colorado, however, 30 days turned into 60 days, then 90 days, which she and her family spent in an empty apartment.
“We had a blizzard the week we got here, and I had nothing at home,” Piñero said. “No pots and pans, no clothes, no blankets, no pillows, no towels, nothing.”
Every time she called to see where her things were, she had a different excuse.
“The truck broke down,” she recalls. “Then they loaded things up, but the driver didn’t show up. I have literally called them almost every day for the past three months.
At one point, he was told his stuff was in a warehouse in Texas, and that was just until the last call, and what turned out to be the last straw.
“I said, ‘Where is my stuff?’ He said, ‘Your stuff is here in Florida, and it’s in a truck. They are on a trailer. And I said, ‘So my stuff isn’t in a warehouse like you said?’ »
“I said, ‘Get my stuff out of the truck. I’ll get my things back. Enough is enough.'”
Piñero booked a flight to Florida, rented a moving truck, and was told to meet his movers not at their office in Fort Lauderdale, but rather at a warehouse in Plantation.
She asked the police to meet her there as well, just in case.
“It wasn’t a temperature-controlled space, just concrete, like a bay,” Piñero said. “There were probably seven other people’s belongings in the space.
“I have my baby pictures, I have my college degrees, I’m a first generation college student, all these things that are sentimental to me, they could have stayed by the wayside, and I didn’t have any. no idea. “
Piñero and his family then loaded and transported all of their belongings to Colorado themselves.
“When I asked for a refund, they said they would provide a refund, deducting $150 per hour that was done for the work that caused the pickup, per person that worked,” he said. she declared.
Piñero has also filed complaints with the Federal Motor Carrier Safety Administration and the Florida Attorney General’s Office.
His complaint to the Better Business Bureau was one of many filed by Cheney Brothers customers.
She also called an attorney, Matthew Fischer.
“There are a lot of unscrupulous movers here doing all kinds of stunts,” he said, adding that often when moves make a mess, people’s options are limited.
“There is a federal law called the Carmack Amendment,” Fischer said.
It’s part of a uniform set of laws from the early 1900s for interstate carriers, like movers.
These laws limit what customers can actually claim as damages.
“If you are going to file a claim related to the delivery, damage or loss of your goods, you must file a federal claim under the Carmack Amendment,” Fischer said.
Layron Livingston of Local 10 News visited Cheney Brothers Worldwide Moving and spotted a large moving truck outside the building, but a sign for another company on the door.
A man who responded said he had heard of Cheney Brothers and knew it was a moving company that was somewhere in the building, but claimed that the company he worked for s called Tilt Masters.
When Local 10 tried to call Cheney Brothers, the person who answered the phone hung up several times and did not give his name or address, but claimed that Piñero’s belongings had been delivered to him in the Colorado.
Outside the building, a man was seen getting into the moving truck.
At first he said he worked for Cheney Brothers, but then quickly changed his story, denying working for them, before calling the police.
Local 10 also called the police during the exchange.
After calming things down and dismissing the mover, officers thanked Local 10 for being there.
Apparently, they received several calls about Cheney Brothers from several angry customers, and the company itself called the police to report threats from its own employees.
A police report from July details how a delivery driver threatened to keep a customer’s belongings if he didn’t receive his money, and the delivery truck was reported stolen in Illinois.
When asked where the business was located, the officers directed Local 10 to the same gate that had been visited before.
This time a different man answered the door, and this man looked a lot like the man Livingston had spoken to on the phone.
When asked how his business was affiliated with Cheney Brothers, the man closed the door and locked it without responding.
“People need to know, Cheney Brothers Worldwide Moving Company is not being honest,” Piñero said. “They played with the wrong one.”
Please note: Cheney Brothers Worldwide Moving is not affiliated with the South Florida-based food distributor under a similar name.
That’s what Piñero thought before paying the moving company nearly $1,400.
The company offered him $350 to settle things, but Piñero and his lawyer are preparing for his legal fight.
His options are limited because cases like these generally fall under the aforementioned Carmack Amendment, which limits the damages a customer can claim in a dispute involving a moving company.
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